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Physician Office Specialist I Job

Mayo Clinic’s Campus in Florida
Jacksonville

Job Description

Department: Regional Medicine

A Life-Changing Career


Responsibilities: Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information, serving as a direct contact and resource to the patient, utilizing clerical skills, technical skills and excellent customer service techniques. Accurately registers new patients and updates demographic and insurance information. Provides face-to-face customer service regarding any billing and insurance questions. Assists with negotiating authorizations and/ or pre-certifications for patients within the Mayo system. Assists with verifying insurance benefit and systematically documents the source and method of verification. Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients. Documents and reconciles cash received.

Qualifications: EDUCATION: High School Diploma or equivalent. Knowledge of anatomy and physiology and medical terminology. EXPERIENCE: One or more years experience/training in medical environment required. Must have previous experience in multiple electronic applications, including Word and Excel, and be able to keyboard at 30cwpm. Strong customer service background required, with excellent written and oral communication skills. One year of experience in specific related area (i.e. insurance verification, managed care, registration, pre-cert/pre-admit) is required.

Additional Qualifications: COMPETENCY: JOB KNOWLEDGE: Must be comfortable with technical office equipment, (i.e. printers, fax machines, copiers and telephone systems). Must be able to interact with a variety of people at different levels within the institution. Must possess good problem solving skills and the ability to exercise good judgment. Must present him or herself in a professional and friendly manner, demonstrate excellent customer service techniques and critical thinking skills. Knowledge of CPT and ICD-9 coding. Organizational skills with the ability to function independently and able to manage multiple tasks/priorities is required. ADDL CONSIDERATIONS:

Benefit Eligible: Yes
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.75 per hour.
Hours/Pay Period: 80
Schedule Details: Monday through Friday; 8 hour shifts vary from as early as 6:30am to as late as 7pm. On Fridays, late shift works until 6pm.
Weekend Schedule: Up to 7 Saturdays at the Gate Parkway practice per year.

Recruiter: Casie Johnson

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 “Best Companies to Work For”.

Site Description: Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The “River City by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Office & Administrative Support
Job Posting Number: 91290BR

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