UF Health Shands Hospital
Under the direction of the Director of Child Life Services, facilitates a welcoming and supportive environment for patients and families in pediatric and mother/baby inpatient units. Functions as a liaison between patients, families, visitors and staff to facilitate the highest level of patient satisfaction. Orients and supports patients/families regarding hospital environment, amenities, and resources. Facilitates (during welcome desk coverage) family/visitor access to pediatric units to maintain safe environment. Provides leadership and facilitates community visits and events to the benefit of patients/families and to promote satisfaction of community members/volunteers. Collaborates with Child Life staff and Volunteers to maximize patient/family access to recreational activities. Responsible for enhancing unit environment while meeting regulatory requirements and maintaining survey readiness. Proactively facilitates communication and problem resolution between unit staff, other departments, and the patient/family.