Director PSA (Pediatric Specialists of America) Operations

Nicklaus Children's Hospital

Job Description


Provides overall strategic direction and business leadership while maintaining accountability for daily operational activities, financials, goals and performance of the PSA medical practices. Oversees practices at multiple locations and work collaboratively with PSA COO, Physicians and Medical Directors to ensure the success of the individual practices and the physician enterprise overall. Reports to PSA COO.

Minimum Job Requirements:

Masters degree required (MBA, MHA, or Masters in related field).

Experience working closely and collaborating with physician specialists and subspecialists to drive strategic/business planning and financial and operational performance.

Minimum of five to seven years of leadership experience in healthcare, including strong experience in Physician Practice Management.

Prior experience in developing strategy and implementation plans, and execution of process improvement required.

Strong budget and financial experience necessary.



Strong business acumen and leadership skills.

Experienced skills and aptitude for physician relations, conflict resolution, problem-solving, and staff development.

Excellent personal organization and time management.

Possess excellent analytical, communication, organizational, presentation, and interpersonal skills.

Capable of having crucial conversations.

Effectively utilizes data and information to improve operations and efficiency.

Strong ability to manage stress and maintain professionalism in high pressure situations.

Understanding physician practice operation in terms of structure, the marketplace, and the coordination of offerings across all missions (clinical, research, teaching).

Strong financial background.

Physical Demands:

Move - Move to travel nationally as an agent of the hospital

Sit - Regularly Required

Use Hands To Finger, Handle, Or Feel (Manual Dexterity) - Regularly Required

Vision - Ability to adjust focus - ability to adjust the eye to bring an object into sharp focus, i.e. shifts gaze from viewing a computer monitor at a distance of several feet to forms that are closer to comparedata at close vision

Vision - Close vision - ability to see clearly 20 inches or less

Vision - Distance vision - ability to see clearly 20 inches or more

Work Environment:

Outdoor Weather Conditions (Cold, Heat, Wet) - Not Required


Leads projects and/or assignments, particularly as they relate to performance improvement for the service line.

Develops/executes improvement projects for the PSA, using solid data and analytics that directly impact key metrics related to people (employee retention and engagement), service (customer satisfaction/patient experience), growth (new service/business development), margin (operating/financial targets), and quality (patient care indicators).

Drives consistent system-wide PSA approach across all facilities in conjunction with processes and standards set by the PSA COO.

Ensures through direction and coordination of activities, PSA goals and objectives related to the strategic plan (a) developed, translated and/or prioritized according to the overall systemgoals and strategies, and (b) implemented and evaluated on an annual basis.

Establishes and enhances relationships with community pediatricians and specialist/subspecialist practices to improve patient outcomes, communication, and referral management.

Promotes relationships and collaboration amongst all key stakeholders that comprise the core and those others that are a support (clinical, non-clinical).

In charge of directing effectively all aspects of the clinical & non- clinical to ensure people, service, growth, margin, and quality targets are being achieved.

Provides direction and holds accountable assigned management team (clinical & nonclinical) in the delivery of day-to-day clinical and business operations for the PSA.

Responsible for developing, managing, and updating the strategic plan (capital and operating budgets, business plans, and forecasts) as necessary to achieve strategic goals and objectives in consideration of all aspects of the business (clinical, research, teaching and financials).

Responsible for identifying potential risk areas within area of responsibility and for supporting the problem resolution process.

Develops and implements policy and procedures based on best practices and regulatory requirements.

Responsible for ensuring compliance with all regulatory requirements, organizational standards, and policies & procedures related to area of responsibility.

Success in this position will be accomplished by achieving budget targets, physician partnership, service excellence, and strong financial results.

Additional Job Duties:

Other duties as assigned by PSA COO.

Job: Management

Primary Location: Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department: Professional Services

Job Status: Full Time